We're committed to providing the best customer satisfaction possible. We will gladly accept a return for a refund of most non-defective items. Within 30 days of receipt of your order, you may return products that meet each of the following criteria:
Have the original invoice attached
Are in their original packaging
Have original manufacturer information
Are not used, installed, or disassembled
Are not damaged due to incorrect installation
Do not have missing parts, hardware or instructions
Are not custom made or specifically ordered in
Are not changeover items
Please note this Policy is not a warranty against defects. For defective goods, please contact us directly.Return Procedure
To complete your return, contact us with the details of your proposed return and refund and confirmation that you can meet the returns criteria set out above. Then simply send your item to the address specified over the phone.Changeover Items
Once we have received your return, conducted an inspection of the return, and verified that your return meets the above guidelines, a full refund will be issued. All applicable sales taxes will be refunded. The cost of shipping will be borne by you.
All reconditioned changeover goods are supplied by using customer’s “old
core” units. Once Rare Spares receive these old units, they are fully
reconditioned and put back into stock.Rare Spares Guarantee
Therefore deposit refunds for changeover goods are subject to the “old core”
unit being suitable for reconditioning. That is severe rusting, structural damage,
parts missing etc, may render the part unsuitable for reconditioning. Once your
core unit is received and inspected, you will be advised if the core unit is not
suitable for reconditioning.
You will then be requested to locate a suitable core unit. However, if you are
unable to find a suitable unit for reconditioning, then the deposit will be
forfeited. Should you require the original core unit to be returned, this can be
arranged at the customer’s expense.
Rare Spares guarantees the workmanship of the products sold. If you have received a defective or damaged product and wish to return the goods for a replacement or refund, please contact us immediately using the details below, we will then give you instructions on how to proceed.Questions, problems, suggestions?
Rare Spares will provide the remedy requested and applicable under the Australian Consumer Law.
If you have any problems with your order, please don't hesitate to contact us.
Get personalized help with placing an order, finding parts for your vehicle or inquire about your account or shipment. Or, send us your comments and suggestions.
Phone support is available: Mon–Fri 9:00 AM to 5:30 PM, Sat 9:00 AM to 2:00 PM
PH: +61 3 9729 0911
Fax: +61 3 9720 6554